Freshworks said Tuesday it will cut about 500 jobs, or 11% of its workforce, as AI takes over a growing share of internal operations at the customer service and IT support software company. Automation of routine work and the expanding role of AI in product and engineering both factored into the decision, CEO Dennis Woodside told Reuters. "Over half of our code is written by AI," Woodside said, adding that automation had reduced "rote work that technology can take care of." The company, which had about 4,500 ...