New TTEC Digital study finds that while AI adoption is nearly universal, most models, processes, and teams aren’t ready to realize ROI
TTEC (US:TTEC) Globenewswire·2026-08-17 20:00A study of 150 CX and IT leaders found no organization achieved meaningful AI-driven cost reductions, prompting companies to plan data, governance, and operating model updates for 2027AUSTIN, Texas, Aug. 17, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today released new research by TTEC Digital showing that despite widespread enterprise AI adoption, many organizations ...