The early days of the pandemic served as a transformational moment for the financial services industry. For decades, financial services firms tended to eschew new technology, preferring to stick with tried-and-true solutions. In the world of high finance, mistakes are costly, so a proven workflow is often preferable to a new innovation.In 2020, however, the world shut down. Companies couldn’t rely on traditional bank branches, paper-based documentation solutions or brick-and-mortar loan offices to offer the ...