McDonald's ends AI drive-thru trial after mishaps - including ice cream with bacon
McDonald's(MCD) Sky News·2024-06-19 02:56
McDonald's is ending its AI drive-thru trial after customers reported errors in their orders - including bacon being added to ice cream. The fast food chain's AI ordering system, developed by IBM, uses voice recognition to process orders and has been rolled out at more than 100 McDonald's locations in the US since 2021. However, the technology's reliability has been called into question in recent months, with members of the public sharing videos of order mix-ups on social media.As well as topping a dessert ...