Key Takeaways VZ launched AI-driven features and redesigned its app to enhance customer control and service efficiency. Competition looms as T and TMUS deploy AI to boost customer experience and response times. VZ added 400 stores in two years, placing 93% of Americans within 30 minutes of a retail location.Verizon Communications Inc. (VZ) recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized cust ...