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Ford Says Its Quality Is Improving; Why Is This Number Going in the Wrong Direction?

One of the big knocks against Ford Motor Company (F -1.13%) over the past few years has been its recalls, and the sometimes higher warranty costs associated with them. When automakers such as Ford have a large recall, which sometimes requires customers to bring vehicles in for service, it can ring up a hefty bill on its financials.In the past, the warranty costs spiked enough to hinder the company's earnings. Ford's stance has been that it's made substantial improvements on quality, but if that's the case, ...