Key insight: Citi is putting most of its employees through prompt training in the hopes of improving productivity. What's at stake: Poor prompting risks degraded competitiveness and slower operational outcomes. Forward look: Prepare for expanded agentic AI rollouts and governance decisions across financial firms. Source: Bullets generated by AI with editorial review. Citi is kicking off a new AI training program that will teach employees how to write better prompts for the bank's generative AI prog ...