This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Verizon “must shift to a customer-first focus” to help the brand capture growth opportunities, CEO Dan Schulman said during the company’s Q3 2025 earnings call Wednesday. Schulman took on the role earlier this month, replacing Hans Vestberg. The wireless carrier will take steps to strengthen customer loyalty, eliminate practices and processes that detract from ...