AI is no longer a question of “if” or “when”. It’s already here. Embedded in pilots, demos, and proofs of concept across nearly every major enterprise. But there’s a catch: most of those AI projects go nowhere. In fact, the percentage of companies scrapping a majority of their AI initiatives jumped from 17% to 42% this year, according to S&P Global Market Intelligence. While the technology is real, the operating model isn’t. At ServiceNow, we’ve led AI through shared leadership—not from the top down. The ...