Allianz is planning to reduce its workforce in the travel insurance segment by between 1,500 and 1,800 employees over the coming 12–18 months, reported Reuters, citing sources. Most affected positions are within call centres as the company moves forward with integrating AI into its processes, the source added. Of Allianz Partners’ total workforce of 22,600 employees worldwide, around 14,000 are responsible for handling customer queries and claims by phone. Citing unnamed sources, German newspaper Süddeu ...