Although the program has low utilization, the majority of taxpayers held a favorable view of it. Almost three- fourths of tax filers were interested in using Direct File, according to a December 2024 survey by the Urban Institute. Of the taxpayers who used Direct File this year, 94% said their experience was 'Excellent' or 'Above Average' in the IRS 2025 filing season report. KEY TAKEAWAYS A free tax preparation program used by thousands of taxpayers will not be available in the upcoming filing season. The ...