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UK shoppers set to splurge this Christmas – but damaged parcels impact retailer profits and cost UK £2.5bn
Retail Times· 2025-12-12 18:26
British shoppers are preparing to spend big this Christmas, with new data suggesting a record festive season, but damaged parcels are impacting retailer profits.Research commissioned by DS Smith, an International Paper company and leading provider of sustainable fibre-based packaging, reveals that nearly one in four UK shoppers (23%) received a damaged parcel in the past year – the equivalent of over 12 million Brits.But four in five retailers (81%) say damaged deliveries are a problem for their business, w ...