A little bit earlier, I had a chance to catch up with the CEO of Macy's, Tony Spring, to talk about the increase in foot traffic, specifically in department stores and obviously specifically in the big brands that he manages, including Macy's and Bloomingdales and his big turnaround strategy to lessen the overall footprint of some of those stores, a leaner, meaner organization. Take a listen to what he had to say. Set about improving the customer experience.So we've had record customer service scores. That' ...