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How India’s top airline unraveled in quest for higher profit
MINT· 2025-12-08 13:29
(Bloomberg) -- On the evening of Dec. 2, just three days before India’s largest airline would lose control of its operations, IndiGo executives noticed that a technology glitch that was delaying late-night check-ins — a small failure that would soon cascade into one of the worst aviation disruptions in the country’s history. The problem, in turn, was affecting a pilot duty roster recently fine-tuned to incorporate new government rules mandating longer rest hours and fewer night landings. Compounded by winte ...