Key insight: Bank of America is directly connecting increased revenue and decreased cost to AI. What's at stake: Operational costs and competitive advantage hinge on successful AI integration. Supporting data: Erica has processed three billion customer interactions, replacing the equivalent of 11,000 staff. Source: Bullets generated by AI with editorial review Bank of America's Erica virtual assistant is now doing the work of 11,000 call center reps. This is one way the bank is seeing measurable reven ...