Imagine Jason, a 35-year-old who booked a hotel near the Grand Canyon for his honeymoon as a surprise for his fiancé. He wanted something special, so he chose a place with a spa, scenic views and glowing reviews — and paid $1,600 two months in advance to lock it in. Then, six days before check-in, news reports surfaced that the hotel had a rat problem. Health inspectors had flagged rodent activity in guest rooms and common areas. Jason called immediately to cancel. The hotel refused, pointing to its 7-day ...