Retrospective rated programs Driving Risk Management Expertise 70% of workers' compensation premium is loss sensitive • Less commoditized • High (90%+) customer retention • Less cyclical • Consistent growth • Financial alignment with insureds 11 General Insurance - Premium The General Insurance segment has achieved sustained growth and stable underwriting profitability Long-term growth with a willingness to contract when rate levels are inadequate Specialty niches through agent & broker distribution Custome ...