What we know is we have the best people in the industry. They're very efficient. they understand how to respond to the marketplace. And maybe most importantly, they measure their success not solely by the financial results, but also by the trust they earn in their customers. And that's a little different of how to get there. And when you focus on that, you do start to focus on high performance and you're able to then reduce those bottom third of associates that maybe aren't getting there and redeploy them o ...