Lennox Invests in AI Agents to Enhance Technician Support and Customer Experience
The Technical Support AI agent helps dealers and HVAC technicians troubleshoot, service, and repair Lennox equipment more efficiently. Trained on Lennox data and built with a conversational interface, the tool offers on- demand access to essential support functions including warranty lookups, repair parts finder, error code explanations, and step-by-step troubleshooting. It currently recognizes and interprets more than 250 error codes and provides guidance for common service issues. Available in English, Sp ...