Workflow
FedEx’s road to fortune: Adopt gig worker model and dominate B2C delivery

By Satish Jindel (The views expressed here are solely those of the author and do not necessarily represent the views of FreightWaves or its affiliates.) In 2019, FedEx dropped Amazon as a customer for B2C parcels because the retailer was becoming a competitor, with its own last-mile delivery solution that mimicked FedEx Ground’s model for using independent contractors. As a result, Walmart became one of FedEx’s largest parcel customers. Fast forward five years. Today, Walmart is rapidly expanding its own ...