AT&T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to the growing trend, AT&T executives are calling out the primary sources of the problem. In AT&T’s third-quarter earnings report for 2025, it revealed that while it gained 405,000 new postpaid phone customers during the quarter, its postpaid phone churn (the amount of customers who disconnected their phone serv ...