Avery Dennison: seven-in-10 shoppers want the ability to reroute e-commerce parcels mid-delivery, exposing a gap between expectations and service
As e-commerce continues to reshape retail, consumers are demanding more than just fast delivery – they want greater flexibility. The Consumer Verdict report from Avery Dennison (NYSE: AVY) reveals that 71% of all non-food shoppers, rising to 77% of electronics shoppers, want the ability to redirect or reschedule their parcels while packages are in transit.This appetite for control extends across product categories, with the majority of consumers wanting redirection capabilities for large items such as furni ...