Key insight: Capital One topped the customer satisfaction list for the sixth year in a row, with a score of 702.Expert quote: J.D. Power's Paul McAdam: "What we saw was, customers this year — all of them — there was very nicely increasing satisfaction with their account offerings."Supporting data: Across nine of the largest U.S. banks, average satisfaction scores rose eight points in 2025 from the prior year.Customer satisfaction at the nation's largest banks rose in 2025, though people over age 65 were les ...