Just 4% of Gen Z and Millennial customers' favorite choice is to visit a branch. Source: American Banking Association Consumer Banking Survey 2024Only 13% of Baby Boomers do most of their banking in branches.41% of Baby Boomers most often utilize online banking via laptop or PC.Only 8% of customers do most of their banking at a branch.55% of bank customers use apps on phones or other mobile devices as their top option for managing their bank accounts.Today, most banking transactions are conducted online via ...