Starbucks sees customers outside of its loyalty program as vital, too

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Starbucks’ turnaround plan is showing signs of success, with the company recording increases for both Starbucks Rewards and non-Rewards transactions for the first time since the second quarter of 2022, CEO Brian Niccol said on a Q1 2026 earnings call Wednesday. Better experiences have been a major part of the plan, including wait time reduction. The company ha ...

Starbucks sees customers outside of its loyalty program as vital, too - Reportify