Virginia529's leadership constantly seeks new ways to assist families to best prepare them for their future financial needs, with the use of technology to improve its service being one of them. "We measure our success by the success of our customers," said Vivian Shields, Chief Financial Officer at Virginia529. "We anticipate that, once fully deployed, eGain Knowledge will enhance our customer service." eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer s ...