Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized World Bank GovTech Operations in Jordan: A Digital Transformation Case Study JANUARY 2024 Public Disclosure Authorized Acknowledgments and Disclaimer This case study was initially prepared in 2021-22 under the World Bank's GovTech: Citizen-Centric Service Delivery, Renewing the Social Contract in MENA (P176940) program of Advisory Services and Analytics (ASA) work, which was an effort to advance knowledge and awareness on ...