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As AI Alters the Customer Journey, Retailers Focus on Experience, Content and Curation
Yahoo Finance· 2026-05-01 04:57AI 处理中...
LLMs form opinions based on combing sources, including reviews, forums like Reddit and editorial content. Much of that can be fragmented information, such as past negative reviews of problems that have since been addressed. “Your own website probably accounts for as little as just 5 percent of what all these models are drawing on.”This shift has already begun to reshape marketing effectiveness and investment priorities for brands, as AI has effectively become independent arbiters of brand reputation. In ess ...