Key Takeaways Zoom Phone is evolving into a core enterprise infrastructure layer, beyond simple voice replacement.AI tools like transcription, smart call summaries and real-time insights are increasing platform stickiness.Monthly active users of Zoom Phone's AI tools rose over 30% sequentially in the second quarter of fiscal 2026.Cloud-based telephony adoption is accelerating as enterprises move toward unified platforms that streamline voice, video and collaboration. Zoom Communications (ZM) is emerging as ...