This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: The Department of Transportation is rolling back a plan to require airlines to compensate customers for flight cancellations or significant changes caused by the carriers themselves, according to a notice of withdrawal posted earlier this month. The DOT, under the Biden administration, launched the rulemaking process in December of last year. It proposed requi ...

诉讼指控 - 纽约总检察长指控Capital One通过其旗舰"高息"储蓄账户欺骗储户数百万美元利息 [1] - 公司承诺360储蓄账户提供全国最高利率之一 但将利率冻结在0.3% 而全国利率普遍上升 [1] - 2019年9月推出360 Performance储蓄账户 新储户利率高达4.35% 而老储户仍维持低利率 [2] 客户沟通问题 - 公司未告知360储蓄账户储户可通过转换账户获得更高收益 [3] - 指示员工在客户不主动询问时保持沉默 [3] - 投诉文件显示客户基于"全国最佳储蓄利率"承诺开户并维持账户 [3] 法律行动进展 - 诉讼指控公司违反纽约消费者保护法 要求民事罚款和客户赔偿 [3] - 消费者金融保护局1月14日提起类似诉讼 但2月底因领导层变动撤诉 [4] - 纽约总检察长强调本次诉讼旨在确保公司承担责任 [4] 公司动态 - 360 Performance储蓄账户当前收益率为3.6% [4] - 上月就360储蓄账户相关诉讼在弗吉尼亚联邦法院达成全国性和解 条款未披露 [6] - 预计5月18日完成353亿美元收购Discover Financial Services的交易 [6]