eGain Corporation (NASDAQ:EGAN) Q4 2020 Earnings Conference Call September 2, 2020 5:00 PM ET Company Participants Ashu Roy - Chairman and CEO Eric Smit - CFO Jim Byers - IR, MKR Group Conference Call Participants Ryan MacDonald - Needham & Company Koji Ikeda - Oppenheimer Richard Baldry - ROTH Capital Partners Jeff Van Rhee - Craig-Hallum Mark Schappel - Benchmark Operator Good day, and welcome to the eGain Fiscal 2020 Fourth Quarter and Full Year Financial Results Conference Call. Today’s conference is be ...