eGain Corporation (NASDAQ:EGAN) Q1 2020 Earnings Conference Call November 7, 2019 5:00 PM ET Company Participants Jim Byers - MKR Group Ashu Roy - CEO Eric Smit - CFO Conference Call Participants Ryan MacDonald - Needham Richard Baldry - ROTH Capital Rudy Kessinger - Craig-Hallum Capital Group Operator Good day. And welcome to the eGain's Fiscal 2020 First Quarter Financial Results Conference Call. Today's conference is being recorded. At this time, I'd like to turn the conference over to Jim Byers of MKR I ...