eGain Communications Corp. (NASDAQ:EGAN) Q2 2019 Earnings Conference Call January 7, 2019 5:00 PM ET Company Participants Jim Byers – MKR Group Ashu Roy – Chief Executive Officer Eric Smit – Chief Financial Officer Conference Call Participants Ryan MacDonald – Needham & Company Mark Schappel – Benchmark Richard Baldry – Roth Capital Partners Rudy Kessinger – Craig-Hallum Capital Operator Good day, and welcome to the eGain Fiscal 2019 Second Quarter Financial Results Conference Call. Today’s conference is be ...