The Hanover Insurance Group, Inc. Second Quarter 2020 Results July 29, 2020 To be read in conjunction with the press release dated July 28, 2020 and conference call scheduled for July 29, 2020 Second Quarter 2020 Operating Highlights Net Income and Operating Income(1) of $3.01 and $1.63 per Diluted Share, Respectively; Combined Ratio of 96.2%; Combined Ratio, Excluding Catastrophes(2) , of 82.7%; Book Value Per Share Increased 12.6% to $81.10 • Current accident year loss and loss adjustment expense ("LAE") ...