3 YEAR OUTLOOK Thank You www.norfolksouthern.com CUSTOMER-CENTRIC, OPERATIONS-DRIVEN 19 04 Market Overview Ed Elkins Executive Vice President & Chief Marketing Officer Return to Volume Growth, Revenue Headwinds Persist Q3 2022 Merchandise Merchandise Intermodal Intermodal Coal Coal Q3 2023 Total Revenue $1,849M (1%) $794M (13%) $430M (4%) $3,073M (5%) Revenue Volume 557,800 - 1,014,800 5% 171,100 1% 1,743,700 3% Volume RPU $3,316 (1%) $782 (17%) $2,515 (5%) $1,763 (8%) RPU RPU (less fuel)(1) $3,095 1% $610 ...