J P M O R G A N During the multi-day PegaWorld event, we sat in on a number of customer keynotes and breakout sessions focused on how enterprises are moving from AI pilots to repeatable, governed production outcomes. Across sessions, the consistent message was that scaling AI is increasingly an operating model challenge, requiring workflow discipline, clear guardrails, defined success criteria, and intentional design of where AI is inserted into the processes. Customer and partner discussions focused heavil ...