Oct 8, 2025 8:00 PM Eastern Daylight Time Agencies advance digital-first engagement as citizens seek secure, efficient, personalized interactions, ISG Provider Lens report says SYDNEY--(BUSINESS WIRE)--Australia's public sector is transforming service delivery by replacing outdated systems with tools that let agencies build services around citizen experience, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and adv ...