TTEC (TTEC) Q1 2025 Earnings Call May 09, 2025 08:30 AM ET Company Participants Kenneth Tuchman - Chairman & CEOKenneth Wagers - Chief Financial OfficerBob Belknapp - Group VP Financial Planning and AnalysisCassie Chan - Equity Research AssociateCathy Chen - Vice PresidentJonathan Lee - Managing Director - Equity Research Conference Call Participants George Sutton - Partner & Senior Research AnalystMaggie Nolan - Research Analyst - Technology, Media & CommunicationsVijay Devar - Analyst Kenneth Tuchman Good ...

TTEC (TTEC) Q1 2025 Earnings Call May 09, 2025 08:30 AM ET Speaker0 Good morning and thank you for joining us today. 2025 is off to a good start with our financial performance exceeding plan. In the first quarter, our revenue was $534,000,000 which was in the range of our forecasted plan. EBITDA was $56,000,000 up from $55,000,000 in the prior year. This upside was driven by improved EBITDA margins of 10.6% versus 9.5% in the prior year. While we are pleased with our Q1 results, many of our clients are adop ...

公司扩张 - TTEC Holdings在印度莫哈利新建客户体验中心，将创造400个新工作岗位以支持一家美国医疗保健组织[1] - 选址莫哈利因该地区拥有可扩展的英语熟练人才库及与公司服务优先文化的契合度[2] - 新中心初期位于莫哈利工业区，预计8月迁至当地IT科技中心Quark City[3] 技术应用 - 新员工将使用AI技术平台包括TTEC Perform(绩效提升)、TTEC Let Me Know(知识检索)、TTEC Clarity(语音优化与翻译)[4] - 数字化优先的客户体验方案结合前线团队经验与AI洞察力，提升服务效率[2] 印度市场战略 - 此次扩张是TTEC在印度24年运营的延续，2024年已在孟买和海得拉巴新增800个岗位[5] - 公司在印度现有约3,500名员工，覆盖艾哈迈达巴德和金奈等地[5] - 亚太业务高级副总裁强调该投资体现对区域人才及客户体验的承诺[5] 公司背景 - TTEC是纳斯达克上市公司，专注AI驱动的数字化客户体验解决方案[7] - 业务涵盖全渠道联络中心技术、CRM、AI及分析解决方案，服务全球知名品牌[7] - 成立于1982年，在六大洲运营，融合技术与人性化服务提升客户满意度[7]