The Hanover Insurance Group, Inc. (NYSE:THG) Q4 2020 Earnings Conference Call February 4, 2021 10:00 AM ET Company Participants Oksana Lukasheva – Vice President, Investor Relations and Financial Planning and Analysis Jack Roche – President and Chief Executive Officer Jeff Farber – Chief Financial Officer Dick Lavey – President of Agency Markets Bryan Salvatore – President of Specialty Lines Conference Call Participants Matt Carletti – JMP Securities Mike Zaremski – Credit Suisse Paul Newsome – Piper Sandle ...