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Why CFOs Should Invest In Customer Success
Forbes· 2025-10-29 00:00
Even though the economy appears uncertain, geopolitics are volatile and inflation is trending in the wrong direction, a new report from McKinsey & Company shows that businesses might miss out by delaying expansion.Companies that are building new ventures have seen relatively quick and decisive success, the report shows. It also revealed that new ventures launched by large businesses can now scale with 40% less capital. They’re also making more money faster. For ventures started in the last five years, 61% m ...
Customer success strategies linked to post-earnings gains
Yahoo Finance· 2025-10-23 23:21
This story was originally published on CFO Dive. To receive daily news and insights, subscribe to our free daily CFO Dive newsletter. Dive Brief: An analysis of publicly traded professional services firms, conducted by business software provider Certinia, found a strong correlation between customer success strategies and stock price increases after quarterly earnings results, according to a recent report on the findings. Companies focused on customer success or net revenue retention — which measures how ...