Jessica Reed thought she was getting a great deal when she purchased nearly $1,500 worth of furniture from Value City Furniture. Reed, who is from Elizabeth, Pa., knew the store was going out of business, but she was promised she'd receive the sofa, recliner, chaise, and ottoman she paid for. The ottoman was in limited stock, but a store representative said she'd get a refund if it wasn't delivered. But when Reed’s orders arrived, there was no ottoman. And when she called about the refund she was promise ...

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