STAMFORD, Conn.--(BUSINESS WIRE)---- $III #earnings--Information Services Group (ISG) (Nasdaq: III) today announced financial results for the third quarter ended September 30, 2025. ...

Share Oct 31, 2025 5:00 AM Eastern Daylight Time AI Adoption Reshapes Contact Center Experience in Europe Share European enterprises use AI, cloud, automation to turn contact centers into agile, secure hubs powered by technology, human expertise, ISG Provider Lens report says LONDON--(BUSINESS WIRE)--Across Europe, organizations are redefining customer experience (CX) operations by implementing intelligent, automated and cloud-enabled platforms that unify service delivery and enhance customer value, accordi ...

Oct 30, 2025 10:00 AM Eastern Daylight Time Contact centers have become key differentiators for enterprise growth. AI-enabled customer experience solutions are helping organizations move from reactive support to engagement, fueling a new wave of consumer fandom for those that are getting it right. Share The 2025 ISG Provider Lens global Contact Center — Customer Experience Services report finds that the adoption of generative AI (GenAI), agentic AI and analytics has redefined how organizations manage custom ...

Q3 2025 Earnings Call October 29, 2025 Safe Harbor Statement and Non-GAAP Financial Measures Forward-Looking Statements This communication includes statements that express our opinions, expectations, beliefs, plans, objectives, assumptions, or projections regarding future events or future results and therefore are, or may be deemed to be, "forward-looking statements" within the meaning of the "safe harbor provisions" of the Private Securities Litigation Reform Act of 1995. These forward-looking statements c ...

Oct 29, 2025 5:00 AM Eastern Daylight Time Swiss Enterprises Lead AI-Driven Workplace Modernization Share "AI adoption in Switzerland has moved beyond experimentation to large-scale implementation,†said Uwe Ladwig, managing director at ISG. "As organizations automate more processes, the challenge now is to use AI to create new ways of working that enhance both productivity and employee well-being.†Swiss enterprises are advancing workplace strategies and modernization programs within a highly competitive m ...

Oct 29, 2025 4:00 AM Eastern Daylight Time Share GenAI, Agentic AI Transform German Work Practices Enterprises combine AI tools, hybrid work and global talent strategies to balance innovation with efficiency and compliance, ISG Provider Lens report says FRANKFURT, Germany--(BUSINESS WIRE)--Slowing growth and persistent skill shortages are prompting enterprises in Germany to adopt new workplace models centered on flexibility and autonomous AI systems, according to a new research report published today by Inf ...

澳大利亚数字工作场所转型核心驱动力 - 澳大利亚企业正在通过结合采用生成式人工智能、混合工作模式和可持续发展创新来重塑其数字工作环境[1] - 企业将人工智能伦理、体验设计和ESG目标融入其技术战略，旨在实现创新和社会责任的双重目标[2] - 超过80%的澳大利亚企业已采用混合工作模式，服务提供商引入了物联网智能办公室、数字孪生和基于角色的定制服务来支持这一趋势[3] 混合工作模式的发展与支持 - 澳大利亚的混合工作已发展成为一个结构化框架，雇主正在构建平衡员工灵活性与组织问责制的包容性工作模式[3] - 区域交付中心正在兴起，作为全国范围内服务分散化运动的一部分，以支持城市和农村地区的混合工作[3] - 这些创新使组织能够在分散的区域劳动力中保持生产力[3] 员工体验管理的演变 - 体验管理已成为工作场所转型的决定性部分，企业旨在提高员工保留率和参与度[4] - 企业正从传统的服务水平协议转向体验水平协议，将IT绩效与员工满意度和业务成果联系起来[4] - 组织利用情感分析、遥测技术和全渠道支持工具，构建能够通过持续反馈塑造的服务环境[4] 生成式人工智能的整合与应用 - 生成式人工智能已从实验室跃升为澳大利亚企业的核心基础设施，影响着工作场所战略[5] - 组织将人工智能嵌入工作流自动化、协作和分析中，部署AI助手和代理系统以提供决策支持和知识管理[5] - 澳大利亚公司注重维持基本治理和透明度，同时通过AI学院和治理框架等国家举措确保负责任地采用AI[5] 服务提供商格局与领导者 - ISG报告评估了六个象限的37家提供商，包括工作场所战略、协作服务、托管终端技术服务等[8] - Capgemini、HCLTech、Infosys、TCS和Wipro在所有六个象限均被评为领导者[9] - Fujitsu和NTT DATA在五个象限被评为领导者，Accenture在四个象限被评为领导者[9] - Microland在客户体验领域被评为2025年全球ISG CX明星绩效者，在客户满意度调查中得分最高[11]

REGINA, Saskatchewan, Oct. 14, 2025 (GLOBE NEWSWIRE) -- Information Services Corporation (TSX:ISC) (“ISC” or the “Company”) advises that it will release its financial results for the third quarter ended September 30, 2025, on Tuesday, November 4, 2025, after market close. ISC’s Unaudited Condensed Consolidated Interim Financial Statements and Notes and Management’s Discussion and Analysis for the third quarter ended September 30, 2025, will be available on SEDAR+ at www.sedarplus.ca and our website at www.i ...

I first called Information Services Group (NASDAQ: III ) a Buy back in July, and my view was that the company had the right mix of discipline and positioning to grow into its story. Since then, the stock hasI’m Emmanuel Onwusah—a financial analyst, writer, and recovering engineer. I hold FMVA® and BIDA® certifications from the Corporate Finance Institute, and I spend most of my time creating pitch decks, building models, analyzing companies, and trying to make sense of where value meets narrative. My backgr ...

I first called Information Services Group (NASDAQ: III ) a Buy back in July, and my view was that the company had the right mix of discipline and positioning to grow into its story. Since then, the stock hasI’m Emmanuel Onwusah—a financial analyst, writer, and recovering engineer. I hold FMVA® and BIDA® certifications from the Corporate Finance Institute, and I spend most of my time creating pitch decks, building models, analyzing companies, and trying to make sense of where value meets narrative. My backgr ...