Sprinklr与BT合作 - Sprinklr被BT选为战略客户服务合作伙伴[1] - Sprinklr创始人兼CEO Ragy Thomas表示，Sprinklr有机会与像BT这样的标志性品牌合作，共同利用人工智能提供卓越的客户体验[2] - Sprinklr帮助全球最有价值的品牌通过单一的人工智能平台提供更愉快的客户体验[2] - Sprinklr是一家领先的企业软件公司，通过先进的人工智能，帮助公司在任何现代渠道上每次都为客户提供人性化体验[3]

NEW YORK, Feb. 28, 2024 /PRNewswire/ -- Sprinklr Inc. (NYSE:CXM) will replace Veradigm Inc. (NASD:MDRX) in the S&P SmallCap 600 effective prior to the opening of trading on Monday, March 4. Veradigm will be suspended from the Nasdaq Stock Market on February 29 due to non-compliance with NASDAQ listing rules and is no longer eligible for continued inclusion in the S&P SmallCap 600. Following is a summary of the change that will take place prior to the open of trading on the effective date: Effective Date ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Scott Harvey as Chief Customer Officer. Mr. Harvey has served as Sprinklr’s executive vice president of customer operations since September 2023. He will continue to report directly to Sprinklr Founder and CEO Ragy Thomas in this newly expanded role leading a unified global customer organization, including all sales and services teams, ...

财务数据和关键指标变化 - 第三季度总收入同比增长18%至1.863亿美元,其中订阅收入同比增长22%至1.705亿美元 [7] - 第三季度非GAAP毛利率为75%,其中订阅业务毛利率为83% [26] - 第三季度创下15%的非GAAP经营利润率,连续第五个季度实现非GAAP盈利 [27] - 第三季度实现正GAAP净收益1700万美元,每股基本收益0.06美元 [28] - 第三季度自由现金流为1590万美元,前9个月累计自由现金流为3890万美元 [29] 各条业务线数据和关键指标变化 - 第三季度订阅收入占总收入的91.5%,同比增长22% [23] - 第三季度专业服务收入为1590万美元 [23] - 截至第三季度末,贡献年订阅收入100万美元及以上的客户数为123家,同比增长15% [24] - 第三季度订阅收入净留存率为118% [25] 各个市场数据和关键指标变化 - 公司未具体披露各个市场的数据和指标变化情况 [无] 公司战略和发展方向及行业竞争 - 公司认为自己在AI领域有先发优势,已在5年前开始深度投资,将AI融入到所有产品套件中 [9][11] - 公司正在将服务产品套件从社交/数字解决方案转型为完整的CCaaS解决方案,增加了语音渠道 [13] - 公司正在将洞察产品套件从社交数字监听产品转型为完整的客户反馈管理解决方案,增加了调查功能 [13] - 公司正在推动前台统一,打通营销、销售和服务等职能,实现更好的客户体验 [12] - 公司认为自己在CCaaS市场有差异化优势,正在快速扩张并取得成功 [14][17][18] 管理层对经营环境和未来前景的评论 - 管理层认为公司正处于最激动人心的时期,AI将在未来几年大幅提高人工生产力,尤其是客户接触功能 [8] - 管理层表示,公司正在经历一个短期的增长放缓期,但长期愿景不变,仍有望成为数十亿美元收入公司 [21] - 管理层预计2025财年公司总收入将增长约10%,但经营利润率将继续提升 [35][36] 问答环节重要的提问和回答 问题1 **Arjun Bhatia 提问** 询问哪些产品线或客户群体受到更大的下行压力 [40] **Ragy Thomas 回答** 管理层认为营销和广告产品线受到的下行压力最大,因为这些领域的预算通常首先受到影响 [41] 问题2 **Noah Herman 提问** 询问管理层与70多位客户交流的反馈 [47] **Ragy Thomas 回答** 管理层表示客户对CCaaS产品非常兴奋,认为公司的差异化优势明显,能为客户带来显著的成本和效率提升 [48][49][50][51] 问题3 **Matt Saltzman 提问** 询问公司是否有机会通过提供新的SKU来维持客户续约 [55] **Ragy Thomas 和 Manish Sarin 回答** 公司正在探索这种可能性,但目前主要还是保持与市场一致的定价模式,未来可能会根据CCaaS业务的规模效应调整定价策略 [56][57][58][59]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended October 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-40528 Sprinklr, Inc. (Exact Name of Registrant as Specified in its Charter) Delaware 47-4771485 (State or other Jurisdiction ...

September 2023 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™ Safe Harbor Statement We intend these forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in Section 27A of the Securities Act and Section 21E of the Securities Exchange Act and are making this statement for purposes of complying with those safe harbor provisions. This presentation and the accompanying oral presentation also contain estimates and other st ...

Congrats on a very strong quarter. Ragy, it seems like you're starting to close some material CCaaS wins. I want to ask you if AI is becoming kind of a core decisioning factor for customers because you have been investing in AI for quite some time, you have a very strong foundation? But is that becoming, at this point, a decisioning factor for customers, especially in the CCaaS market to choose Sprinklr versus others? Our next question comes from the line of Raimo Lenschow with Barclays. Arjun Bhatia Our ne ...

Gross Profit and Gross Margin Sales and Marketing Expense Other Income (Expense), Net 24 | --- | --- | --- | --- | --- | --- | --- | --- | --- | |------------------------------------------------------------------------|-------|-----------------------------|-----------|---------------------------|-------|-----------------------------|-------------|-----------------------| | (in thousands) \nCosts of subscription | $ | Three Months 2023 \n290 | Ended \n$ | July 31, 2022 \n389 | $ | Six Months 2023 \n590 | End ...

We intend these forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in Section 27A of the Securities Act and Section 21E of the Securities Exchange Act and are making this statement for purposes of complying with those safe harbor provisions. 3 5 How have enterprises adapted to 3 key changes in the last 10 years? 1 2 10B+ Predictions per day Best-in-class 4 Customer-facing Functions (Insights / Service / Marketing / Social) The Forrester Wave™: Soc ...

The second point for us is, is that we are very, very excited to see AI finally become mainstream. As all of you who've been tracking us from beginning and are at our IPO, you know that AI has been foundational to a platform from the very, very beginning. It's woven into every fabric of our unified platform. And if you read our IPO prospectus, it should be very clear that it was and always has been a key differentiator for us. With the expansion last quarter, Americana now has implemented Sprinklr across 10 ...