Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-36383 | --- | --- | --- | |----------------------------------------------------------------------------|- ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-36383 | --- | --- | --- | |----------------------------------------------------------------------------|------ ...

| --- | --- | |----------------------|-------| | | | | | | | | | | | | | | | | | | | Q1 2021 Investor | | | Presentation | | | Five9 (NASDAQ: FIVN) | | | | | This presentation is proprietary and is intended solely for the information of the persons to whom it is presented. Disclosure of this presentation, its contents, extracts or abstracts to third parties is not authorized without the express written permission of Five9, Inc. (the "Company"), and it may not be retained, reproduced or distributed, in whole ...

Five9, Inc. (NASDAQ:FIVN) Q1 2021 Results Conference Call April 29, 2021 4:30 AM ET Company Participants Lauren Sloane - Investor Relations Rowan Trollope - Chief Executive Officer Barry Zwarenstein - Chief Financial Officer Daniel Burkland - President Conference Call Participants Meta Marshall - Morgan Stanley David Hynes - Canaccord Genuity Raimo Lenschow - Barclays Drew Glaeser - JPMorgan Chase Scott Berg - Needham & Company Samad Samana - Jefferies Terrell Tillman - Truist Securities James Fish - Piper ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-36383 | --- | --- | --- | |---------------------------------------------------------------------------------- ...

| --- | --- | |----------------------|-------| | | | | Five9 (NASDAQ: FIVN) | | Safe Harbor This presentation is proprietary and is intended solely for the information of the persons to whom it is presented. Disclosure of this presentation, its contents, extracts or abstracts to third parties is not authorized without the express written permission of Five9, Inc. (the "Company"), and it may not be retained, reproduced or distributed, in whole or in part, by any means (including electronic) without the prior ...

Five9, Inc. (NASDAQ:FIVN) Q4 2020 Earnings Conference Call February 22, 2021 4:30 PM ET Company Participants Lauren Sloane – The Blueshirt Group Rowan Trollope – Chief Executive Officer Dan Burkland – President Barry Zwarenstein – Chief Financial Officer Conference Call Participants DJ Hynes – Canaccord Meta Marshall – Morgan Stanley Terry Tillman – Truist Ina Drew – JPMorgan Will Power – Baird Michael Turrin – Wells Fargo George Kurosawa – KeyBanc Scott Berg – Needham Raimo Lenschow – Barclays Ryan MacWill ...

| --- | --- | |-------|-------| | | | | | | Safe Harbor This presentation is proprietary and is intended solely for the information of the persons to whom it is presented. Disclosure of this presentation, its contents, extracts or abstracts to third parties is not authorized without the express written permission of Five9, Inc. (the "Company"), and it may not be retained, reproduced or distributed, in whole or in part, by any means (including electronic) without the prior written consent of Five9, Inc. This ...

Five9, Inc. (NASDAQ:FIVN) Q3 2020 Earnings Conference Call October 29, 2020 4:30 PM ET Company Participants Lisa Laukkanen – Managing Partner-The Blueshirt Group, LLC Rowan Trollope – Chief Executive Officer Dan Burkland – President Barry Zwarenstein – Chief Financial Officer Conference Call Participants Sterling Auty – JP Morgan Karan Juvekar – Morgan Stanley David Hynes – Canaccord Terry Tillman – Truist Securities Raimo Lenschow – Barclays Matt VanVliet – BTIG Michael Turrin – Wells Fargo Securities Ryan ...

业绩总结 - 2020年第二季度的年收入为4亿美元，较2019年增长33%[5] - 2020年第二季度的调整后EBITDA利润率为18%，与2014年第二季度的-22%相比，显示出显著改善[25] - 2020年第二季度的调整后毛利率为66%，相比2014年IPO时的51.5%有显著提升[24] - 2020年第二季度的收入年增长率为33%，反映出强劲的市场需求[27] - 2020年第二季度的GAAP净亏损为16,052百万美元，相较于Q2'14的-8,659百万美元下降了85.5%[31] - 2020年第二季度的非GAAP净收入为14,066百万美元[37] 用户数据 - 企业客户中，年经常性收入超过100万美元的客户数量为59个，较去年增长33%[5] - 92%的收入为经常性收入，显示出高可见性和低客户集中度[22] - 2020年第二季度的客户获取成本为1美元，显示出良好的单位经济效益[23] 财务状况 - 截至2020年6月30日，公司现金、现金等价物和可市场投资总额为768.0百万美元，较2020年3月31日的326.3百万美元显著增长[26] - 2020年第二季度的总资产为993.3百万美元，较2020年3月31日的503.7百万美元大幅增加[26] - 2020年第二季度的总债务为642.2百万美元，较2020年3月31日的212.9百万美元显著上升[26] 未来展望 - 公司预计长期调整后EBITDA将超过27%[27] - 联系中心软件市场机会为240亿美元，云渗透率为15%[13] - 预计到2030年，16%的客户服务代表将因自动化而被取代，相关的接触中心劳动力支出为2100亿美元[14] 研发与技术 - GAAP研发费用在Q2'20为17,208百万，占收入的比例为17.2%[33] - 非GAAP研发费用在Q2'20为12,414百万，占收入的比例为12.4%[33] 其他信息 - 公司在Gartner魔力象限中连续第五年被评为领导者[16] - 2020年第二季度的工作资本为675.5百万美元，较2020年3月31日的322.9百万美元显著增加[26] - 2020年第二季度的调整后EBITDA为18%，与2014年第二季度的-22%相比，显示出显著改善[25]