Tune in at 1:15 p.m. ET today for a fireside chat with our chief operating officer, where he will cover AT&T's progress on its multiyear strategy to drive sustainable and profitable growth DALLAS, March 4, 2024 /PRNewswire/ --  Key Takeaways: AT&T is executing well on its sustainable, long-term growth strategy. The company remains on track to meet all of its financial guidance The company continues to see healthy demand for world-class connectivity through 5G and fiber As one of the largest investors in th ...

DALLAS, March 1, 2024 /PRNewswire/ -- This brings the number of AT&T directors to 11 Key Takeaways: Marissa Mayer joins the AT&T Board of Directors, effective immediately. She will serve on two committees: Audit as well as Corporate Development and Finance. AT&T* (NYSE: T) elected Marissa Mayer to its board of directors, effective immediately. She will serve on the Audit committee as well as the Corporate Development and Finance committee. Her election brings the number of AT&T directors to 11. Mayer is C ...

New York Attorney General Letitia James said Thursday her office is investigating the cause of last week’s AT&T wireless outage for up to 12 hours as well as the telecom firm’s response.The Federal Communications Commission is also investigating the Feb. 22 outage.AT&T said on Saturday it would provide $5 billing credits for consumers who were impacted but has not disclosed how many customers temporarily lost service. New York Attorney General Letitia James said her office will investigate the cause of the ...

网络故障事件 - AT&T公司近期遭遇网络故障，导致股价波动[1] - 公司将向受影响的客户发放5美元的故障信用[2] - CEO John Stankey表示将为受影响客户提供一整天的服务信用，以弥补故障带来的影响[5] - 部分客户需要采取额外步骤来领取信用[6]

Key TakeawaysAT&T said it would reimburse customers a full day of service for the carrier's more than 10-hour outage on Thursday last week.Chief Executive John Stankey said in a letter to the employees Sunday that the company's 2024 business objectives will be achievable even with the credit given to affected customers.Stankey said the outage was due to an “incorrect process” used when the company was working at expanding its network.AT&T (T) said it would reimburse customers a full day of service for the c ...

DALLAS, Feb. 26, 2024 /PRNewswire/ -- Tune in for a fireside chat with our Chief Operating Officer at the Morgan Stanley Conference on Mon., March 4 at 1:15 p.m. ET. Key Takeaways: AT&T to webcast fireside chat with Jeff McElfresh at Morgan Stanley Conference Webcast will be available live and for replay AT&T* (NYSE:T) will webcast a fireside chat with Jeff McElfresh, chief operating officer, AT&T Inc., at the Morgan Stanley Technology, Media and Telecom Conference on Monday, March 4, 2024. The conversati ...

故障原因分析 - AT&T的董事长John Stankey在周日向员工发出了一封信，对公司的移动网络在周四出现的故障进行了深度分析[1] - 初步调查显示，故障是由于在扩展网络时使用了错误的流程和执行方式[3] - 公司对于导致故障的原因进行了初步调查，并表示正在投资数十亿美元来扩展网络和改善客户体验[9] 故障影响 - 故障导致了约73,000次的网络故障报告，影响了成千上万的美国人[2] - 故障开始于周四早上，大约四分之三的AT&T客户在中央时间早上5点左右能够访问网络[4] - 公司优先恢复了FirstNet服务，以确保急救人员能够恢复他们的网络访问，并在上午晚些时候重新连接了其余的客户[5] 客户补偿和沟通 - 公司为受故障影响最严重的部分消费者和小企业客户自动应用账单抵扣，以补偿他们所经历的不便[8] - 公司正在与中型市场和企业客户密切合作，将在讨论中解决他们的关切[8] 公司反应和未来展望 - 公司认为这些挑战提供了识别关键经验教训的机会，已经实施了变革以防止类似事件再次发生[11] - 公司对AT&T未来的增长、韧性和客户体验感到乐观，并表示已经实施了变革以防止类似事件再次发生[12]

服务中断原因 - AT&T因为超过10小时的服务中断影响了超过7万用户，决定为用户提供一整天的服务费用信用[1] - 服务中断是由于在扩展网络时应用和执行了错误的流程导致的，排除了网络攻击的可能性[2] CEO决策 - CEO John Stankey表示，服务中断可能对一些用户产生超出信用价值的影响，因此决定为受影响的客户提供一整天的服务费用信用[3] 补偿措施 - AT&T将自动为受影响的客户提供信用，而预付费客户将有可选方案可供选择[4]

ToplineAT&T is offering customers a $5 credit if they were affected by the massive outage on Thursday, which saw over 70,000 customers lose cell service in Texas, Florida, California and other states.The company also confirmed the outage was not the result of a cyberattack.AFP via Getty Images Key FactsIn a statement on Friday night, AT&T said they “recognize the frustration” that Thursday’s outage caused, and would work to apply the credit to “potentially impacted accounts” within two billing cycles. The ...

The CEO of AT&T on Sunday apologized for the widespread cellular outage that knocked out service for thousands of customers, saying some accounts will receive credits to compensate for the incident. "For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit to compensate them for the inconvenience they experienced," Chief Executive John Stankey wrote in a letter to employees. "We all know that our customers receive tremendous value ...