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Amazon Chips Away at Walmart Grocery Lead With Unified Pickup Options
PYMNTS· 2024-02-09 17:00
As Amazon continues to try to shrink the gap between its own share of consumers’ grocery spending and Walmart’s, the eCommerce giant is retooling its mass-market brick-and-mortar offerings and looking to provide one-stop pickup options.On Amazon’s latest earnings call, CEO Andy Jassy noted that the company has already captures a significant share of consumers’ nonperishable grocery spending, with shoppers leveraging the eCommerce marketplace for items such as “consumables and canned goods and pet food and h ...
Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint'
PYMNTS· 2024-02-09 10:55
Expedia集团CEO变动 - Expedia集团首席执行官Peter Kern宣布将于五月份辞职[1] - Ariane Gorin将接替Peter Kern成为Expedia集团的新首席执行官[4] Expedia集团业务调整 - 自2020年担任CEO以来,Expedia已经将投资从20多个品牌减少到每个地区的三个或更少[5] - Expedia通过优化IT基础设施,将17个客户关系管理系统替换为一个系统,将7个不同的忠诚度堆栈减少到一个,将13个机器学习平台和4个实验平台合并为一个[6] - 所有品牌现在都在一个统一的前端堆栈上,这使得Expedia能够快速推出测试和功能[7] Expedia集团市场策略 - Expedia将利用机器学习和人工智能能力来针对具有最高生命周期价值的客户,增加每位客户的购买力,加速全球市场扩张,并通过更少的资源提高生产力[10]
Affirm: Delinquency Rates Flat; Affirm Card Generates $397M in GMV
PYMNTS· 2024-02-09 09:04
Buy the rumor, goes the old Wall Street saying, sell the news.And that may have been what happened with Affirm’s stock Thursday evening after the market closed, when investors sent the shares down 11% on the heels of a massive runup into earnings that saw shares close 10% higher in the official trading session.It may be the case, too, that investors wanted to see more torque in the forward guidance, as management said that, per the shareholder letter penned by CEO Max Levchin accompanying fiscal send quarte ...
T-Mobile Launches New Loyalty Program, Mobile App
PYMNTS· 2024-02-09 08:02
T-Mobile新忠诚计划和应用 - T-Mobile推出了新的忠诚计划和手机应用,名为“Magenta Status”,为客户提供独家优惠和特权[2] - Magenta Status为T-Mobile客户提供了来自Hilton、Hertz、Dollar等品牌的新折扣和体验[3] - T-Mobile推出了名为T Life的新应用,帮助客户管理他们的Magenta Status福利、T-Mobile Tuesdays等福利[4] Magenta Status福利 - Magenta Status的新福利包括在Hilton的22家酒店品牌享受折扣价格和自动升级,以及在Dollar或Hertz无需加油或充电即可在机场还车[7] T-Mobile现有感谢计划 - T-Mobile现有的感谢计划T-Mobile Tuesdays将继续提供独家折扣和免费赠品,如在Shell加油节省和每周二在Little Caesars免费获得Crazy Combo[8] 行业背景 - 这一新的忠诚计划和应用的推出正值T-Mobile和其他电信公司推广新合作伙伴关系和5G升级的时刻[9]
Pinterest Pins Hopes on Improved Checkout to Boost Sales
PYMNTS· 2024-02-09 07:01
文章核心观点 Pinterest为提升平台购物量改进购物体验,简化购买流程以促进货币化,虽用户有购物意愿但平台购买渗透率低,正探索新功能提升竞争力,凸显无摩擦结账体验对电商忠诚度的重要性 [1][2][9] 平台改进举措 - 改进购物流程促进货币化,将购物内容置于首页、搜索及相关服务中心,提升用户与可购物内容的互动 [2][3] - 探索新功能鼓励购买,9月推出“Collages”功能,约75%的拼贴使用产品图钉,体现用户购物意图 [7][8] 行业消费情况 - 91%的消费者认为满意的结账体验会显著影响再次购物意愿,轻松的结账体验是数字购物者忠诚度的关键驱动因素 [4] - 43%的消费者浏览社交媒体寻找商品和服务,但仅14%最终通过社交媒体购买,28%的社交交易消费者因省力和易被吸引而冲动消费 [6] 平台购买渗透率 - Pinterest在社交媒体购物者中的渗透率较低,仅1.1%的消费者在该平台购物,低于TikTok的2.6%、YouTube的3.4%、Instagram的4.6%和Facebook的7.3% [5]
Zillow Debuts Individual Room Listings as Housing Costs Climb
PYMNTS· 2024-02-09 06:24
Zillow新功能推出 - Zillow宣布推出新功能,允许用户搜索或列出单独的出租房间[1] - 公司强调提供多样化的租房选择,包括房间、房屋、公寓等[5] 租金上涨趋势 - 美国租金自疫情以来激增近30%,有一半租户花费30%或更多的收入在租金和水电费上[2] - 房租上涨是导致通货膨胀上涨的原因之一,比去年同期上涨6.5%[2] 年轻租户和信用记录 - Zillow表示,新功能有助于年轻租户找到合适的室友,他们占美国租赁市场的一半以上[4] - Zillow还推出了一个功能,允许租户免费建立信用记录,通过按时付款并报告给信用局Experian来提高信用记录[7] - 该计划填补了信用报告中的空白,因为数十亿美元的租金支付通常未被报告,导致2600万美国人被视为“信用不足”[9]
Report: PayPal Explores Offline Payments as DMA Looms
PYMNTS· 2024-02-09 05:20
PayPal新服务 - PayPal正在考虑提供“线下”支付服务[1] - CEO Alex Chriss表示,PayPal的客户希望能够在线下场景中使用PayPal,并且公司正在努力满足这一需求[3] - 公司将专注于提高品牌结账和整体盈利能力,同时进行业务重组并裁员[5] - Chriss表示,公司将推出新的结账功能,可以将结账时间缩短约40%[7] 欧盟法规影响 - 新的欧盟法规将影响PayPal,允许第三方应用访问苹果支付的近场通讯技术[2]
BigCommerce Launches Storefront Technology Featuring Composable Architecture
PYMNTS· 2024-02-09 00:36
文章核心观点 - BigCommerce推出新店面技术Catalyst,旨在简化使用可组合架构构建在线商店的过程,为开发者和品牌用户带来便利,适应竞争激烈的无头商务市场 [1][3] 公司动态 - BigCommerce推出面向中大型B2C和B2B品牌及零售商的新店面技术Catalyst,结合流行无头技术和最佳实践 [1][2] - Catalyst引入参考可组合架构,为开发者提供高性能技术,为品牌用户提供无/低代码Next.js可视化编辑器 [3] - Catalyst关键特性之一是Makeswift,营销团队无需开发人员支持即可轻松管理店面和内容页面,可独立或作为可组合技术栈一部分使用 [4] - BigCommerce借助Catalyst让开发者能快速创建店面,参考架构注重灵活性、性能和更快上市时间 [5] - Catalyst提供可定制店面组件和优化的GraphQL API客户端,提升开发者体验,加速开发且不影响质量 [6] - BigCommerce在开发Catalyst时与可组合商务专业机构合作,如Orium [7] - Orium产品与合作伙伴副总裁称Catalyst为品牌和零售商提供选择与灵活性,以采用新创新并满足客户期望 [8] 行业情况 - 无头商务领域竞争加剧,因其能让前端和后端功能分离,使电商网站更易适应趋势并提供定制购物体验 [9] - 实施无头商务架构后,公司可获得更大灵活性、速度和规模,如更新网站设计无需更改电商平台功能 [10]
Google Renames AI Chatbot, Launches Subscription and Mobile Experiences
PYMNTS· 2024-02-08 23:25
Google renamed its artificial intelligence chatbot, launched a new version of it, introduced mobile experiences and added a new subscription plan.Formerly known as Bard, the AI model is now called Gemini, Google said in a Thursday (Feb. 8) blog post.Together with the rebranding, Google has launched Gemini Advanced, a new chatbot that gives users access to the company’s largest AI model, Ultra 1.0. Gemini Advanced is now available in 150 countries and territories in English, with more languages to be added l ...
Disney to Invest $1.5 Billion in Epic Games, Collaborate on ‘Interoperable Ecosystem'
PYMNTS· 2024-02-08 09:56
The Walt Disney Company will invest $1.5 billion to acquire an equity stake in Epic Games as the companies begin a multiyear collaboration on games and entertainment experiences.The transaction is subject to regulatory approvals and other customary closing conditions, the companies said in a Wednesday (Feb. 7) press release.With this new collaboration between the entertainment and media company and the video game and software developer, consumers will be able to “play, watch, shop and engage with content, c ...