Share Oct 31, 2025 5:00 AM Eastern Daylight Time AI Adoption Reshapes Contact Center Experience in Europe Share European enterprises use AI, cloud, automation to turn contact centers into agile, secure hubs powered by technology, human expertise, ISG Provider Lens report says LONDON--(BUSINESS WIRE)--Across Europe, organizations are redefining customer experience (CX) operations by implementing intelligent, automated and cloud-enabled platforms that unify service delivery and enhance customer value, accordi ...

Oct 30, 2025 10:00 AM Eastern Daylight Time Contact centers have become key differentiators for enterprise growth. AI-enabled customer experience solutions are helping organizations move from reactive support to engagement, fueling a new wave of consumer fandom for those that are getting it right. Share The 2025 ISG Provider Lens global Contact Center — Customer Experience Services report finds that the adoption of generative AI (GenAI), agentic AI and analytics has redefined how organizations manage custom ...

Q3 2025 Earnings Call October 29, 2025 Safe Harbor Statement and Non-GAAP Financial Measures Forward-Looking Statements This communication includes statements that express our opinions, expectations, beliefs, plans, objectives, assumptions, or projections regarding future events or future results and therefore are, or may be deemed to be, "forward-looking statements" within the meaning of the "safe harbor provisions" of the Private Securities Litigation Reform Act of 1995. These forward-looking statements c ...

Oct 29, 2025 5:00 AM Eastern Daylight Time Swiss Enterprises Lead AI-Driven Workplace Modernization Share "AI adoption in Switzerland has moved beyond experimentation to large-scale implementation,†said Uwe Ladwig, managing director at ISG. "As organizations automate more processes, the challenge now is to use AI to create new ways of working that enhance both productivity and employee well-being.†Swiss enterprises are advancing workplace strategies and modernization programs within a highly competitive m ...

Oct 29, 2025 4:00 AM Eastern Daylight Time Share GenAI, Agentic AI Transform German Work Practices Enterprises combine AI tools, hybrid work and global talent strategies to balance innovation with efficiency and compliance, ISG Provider Lens report says FRANKFURT, Germany--(BUSINESS WIRE)--Slowing growth and persistent skill shortages are prompting enterprises in Germany to adopt new workplace models centered on flexibility and autonomous AI systems, according to a new research report published today by Inf ...

澳大利亚数字工作场所转型核心驱动力 - 澳大利亚企业正在通过结合采用生成式人工智能、混合工作模式和可持续发展创新来重塑其数字工作环境[1] - 企业将人工智能伦理、体验设计和ESG目标融入其技术战略，旨在实现创新和社会责任的双重目标[2] - 超过80%的澳大利亚企业已采用混合工作模式，服务提供商引入了物联网智能办公室、数字孪生和基于角色的定制服务来支持这一趋势[3] 混合工作模式的发展与支持 - 澳大利亚的混合工作已发展成为一个结构化框架，雇主正在构建平衡员工灵活性与组织问责制的包容性工作模式[3] - 区域交付中心正在兴起，作为全国范围内服务分散化运动的一部分，以支持城市和农村地区的混合工作[3] - 这些创新使组织能够在分散的区域劳动力中保持生产力[3] 员工体验管理的演变 - 体验管理已成为工作场所转型的决定性部分，企业旨在提高员工保留率和参与度[4] - 企业正从传统的服务水平协议转向体验水平协议，将IT绩效与员工满意度和业务成果联系起来[4] - 组织利用情感分析、遥测技术和全渠道支持工具，构建能够通过持续反馈塑造的服务环境[4] 生成式人工智能的整合与应用 - 生成式人工智能已从实验室跃升为澳大利亚企业的核心基础设施，影响着工作场所战略[5] - 组织将人工智能嵌入工作流自动化、协作和分析中，部署AI助手和代理系统以提供决策支持和知识管理[5] - 澳大利亚公司注重维持基本治理和透明度，同时通过AI学院和治理框架等国家举措确保负责任地采用AI[5] 服务提供商格局与领导者 - ISG报告评估了六个象限的37家提供商，包括工作场所战略、协作服务、托管终端技术服务等[8] - Capgemini、HCLTech、Infosys、TCS和Wipro在所有六个象限均被评为领导者[9] - Fujitsu和NTT DATA在五个象限被评为领导者，Accenture在四个象限被评为领导者[9] - Microland在客户体验领域被评为2025年全球ISG CX明星绩效者，在客户满意度调查中得分最高[11]

REGINA, Saskatchewan, Oct. 14, 2025 (GLOBE NEWSWIRE) -- Information Services Corporation (TSX:ISC) (“ISC” or the “Company”) advises that it will release its financial results for the third quarter ended September 30, 2025, on Tuesday, November 4, 2025, after market close. ISC’s Unaudited Condensed Consolidated Interim Financial Statements and Notes and Management’s Discussion and Analysis for the third quarter ended September 30, 2025, will be available on SEDAR+ at www.sedarplus.ca and our website at www.i ...

I first called Information Services Group (NASDAQ: III ) a Buy back in July, and my view was that the company had the right mix of discipline and positioning to grow into its story. Since then, the stock hasI’m Emmanuel Onwusah—a financial analyst, writer, and recovering engineer. I hold FMVA® and BIDA® certifications from the Corporate Finance Institute, and I spend most of my time creating pitch decks, building models, analyzing companies, and trying to make sense of where value meets narrative. My backgr ...

I first called Information Services Group (NASDAQ: III ) a Buy back in July, and my view was that the company had the right mix of discipline and positioning to grow into its story. Since then, the stock hasI’m Emmanuel Onwusah—a financial analyst, writer, and recovering engineer. I hold FMVA® and BIDA® certifications from the Corporate Finance Institute, and I spend most of my time creating pitch decks, building models, analyzing companies, and trying to make sense of where value meets narrative. My backgr ...

文章核心观点 - 欧洲领先股票的长期表现与三个价值创造原则（客户聚焦、自主网络、适应性思维）的践行程度高度相关 [4] - 与美国市场相比，欧洲股票整体上大赢家较少但大输家也较少，并在时尚、特定科技和国防领域占据优势 [4] - 在所有三个价值创造原则上持续表现良好的公司，其创造的长期价值显著超越其他公司 [4] - 自主网络的组织形式通常优于权威层级体系，适应性思维通常优于机械化流程 [8] 欧洲领先股票表现分析 - 研究基于32家欧洲领先公司，将其长期股东总回报（TSR）与价值创造表现进行对比分析 [5][6][7][9] 持续表现不佳的公司 - 包括帝亚吉欧、拜耳、赛诺菲、国家电网、阿迪达斯和百威英博，总体价值创造评分在8.2/15.0至8.8/15.0之间 [5] - 这些公司的TSR相对于标普500指数的表现从7%到173%不等，均低于标普500的243%回报 [5] - 例如，帝亚吉欧TSR为标普500的7%，拜耳为20%，阿迪达斯为173% [5] 表现混合的公司 - 包括雀巢、英美烟草、联合利华、安联、欧莱雅和汇丰控股，总体价值创造评分在8.5/15.0至10.2/15.0之间 [6] - TSR相对于标普500指数的表现从55%到203%不等，其中汇丰控股（203%）和欧莱雅（168%）表现相对较好 [6] - 欧莱雅在客户聚焦（3.5/5.0）、自主网络（3.3/5.0）和适应性思维（3.4/5.0）上得分较高 [6] 持续成功的公司 - 包括依视路陆逊梯卡、安盛、诺和诺德、恩el、LVMH、励讯集团、阿斯利康等，总体价值创造评分在9.0/15.0至11.2/15.0之间 [7][9] - TSR显著超越标普500指数，回报率从204%至1070%不等 [7][9] - 例如，阿斯利康TSR为标普500的300%，LVMH为291%，励讯集团为296% [7] - 莱茵金属（RNMBF）因国防开支增加，TSR达到标普500的+1000% [9] - ASML控股总体评分最高（11.5/15.0），TSR为标普500的1070% [9] 价值创造原则与表现关联 - 在三个价值创造原则（客户聚焦、自主网络、适应性思维）上得分高的公司，其长期股东回报普遍更高 [7][9] - 例如，ASML在三个维度上得分分别为3.8/5.0、3.9/5.0和3.8/5.0，对应极高的长期回报 [9] - 爱马仕在三个维度上得分分别为3.7/5.0、3.6/5.0和3.7/5.0，TSR为标普500的546% [9]