SUNNYVALE, Calif., Sept. 05, 2024 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), an AI Knowledge platform for service, today announced financial results for its fiscal 2024 fourth quarter and full fiscal year ended June 30, 2024. "As businesses invest in Gen AI at scale, our AI Knowledge Hub helps deliver trusted answers for customer service, reducing cost and improving experience," said Ashu Roy, eGain's CEO. "As a result, new logo wins and RFPs for AI Knowledge were up 50 percent in fiscal 2024, and we are inv ...

财务业绩 - 总收入为2250万美元，同比下降9%[1] - GAAP净收入为150万美元，每股基本和稀释收益为0.05美元，去年同期为260万美元，每股0.08美元[2] - 非GAAP净收入为250万美元，每股基本和稀释收益为0.08美元，去年同期为360万美元，每股0.11美元[2] - 调整后EBITDA为240万美元，去年同期为400万美元[2] - 公司总收入为22,462千美元，较上年同期下降8.8%[14] - 订阅收入为20,439千美元，较上年同期下降10.4%[14] - 专业服务收入为2,023千美元，较上年同期增长10.6%[14] - 总GAAP收入为22,462万美元，同比下降9%[20] - SaaS收入为20,394万美元，同比下降10%[20] - 总GAAP收入为92,803万美元，同比下降5%[22] - SaaS收入为84,874万美元，同比下降5%[22] 成本和利润 - 总营业成本为6,906千美元，较上年同期增长3.3%[14] - 毛利为15,556千美元，较上年同期下降13.3%[14] - 营业利润为1,192千美元，较上年同期下降49.4%[14] - 净利润为1,506千美元，较上年同期下降42.1%[14] - 每股基本收益为0.05美元，较上年同期下降37.5%[14] - 每股摊薄收益为0.05美元，较上年同期下降37.5%[14] - 非GAAP营业利润为2,208千美元，较上年同期下降33.5%[16] - 非GAAP总成本收入为6,593万美元，同比增长3%[20] - 非GAAP毛利为15,869万美元，同比下降13%[20] - 非GAAP总成本收入为26,355万美元，同比增长2%[22] - 非GAAP毛利为66,448万美元，同比下降8%[22] 费用 - 非GAAP研发费用为6,350万美元，同比增长2%[20] - 非GAAP销售及市场费用为5,045万美元，同比下降23%[20] - 非GAAP一般及行政费用为2,266万美元，同比增长5%[20] - 非GAAP研发费用为25,202万美元，同比下降1%[22] - 非GAAP销售及市场费用为21,470万美元，同比下降30%[22] - 非GAAP一般及行政费用为9,276万美元，同比增长9%[22] 未来展望 - 2025财年第一季度预计总收入在2140万美元到2180万美元之间[3] - 2025财年全年预计总收入在9200万美元到9300万美元之间[4] - 2025财年第一季度预计GAAP净亏损在40万美元到130万美元之间，每股0.01美元到0.05美元[3] - 2025财年全年预计GAAP净收益在0到100万美元之间，每股0到0.03美元[4] 股票回购 - 通过股票回购计划共购买约139.7万股，平均每股成本6.25美元，总计8.7百万美元[2]

SUNNYVALE, Calif., Aug. 28, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, will announce its fiscal 2024 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 5, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When: Thursday, September 5th at 2:00 p.m ...

SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the release of "Knowledge Management For Dummies, eGain 2nd Special Edition", published by John Wiley & Sons. Available in both e-book and print formats, the 2nd Special Edition is an updated version of its popular first edition, which received thousands of downloads. Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without ...

Everyone has their own methods for finding great value opportunities, but our model includes pairing an impressive grade in the Value category of our Style Scores system with a strong Zacks Rank. The Zacks Rank favors stocks with strong earnings estimate revision trends, and our Style Scores highlight companies with specific traits. eGain has a Zacks Rank of #2 (Buy), while Informatica Inc. has a Zacks Rank of #3 (Hold) right now. This means that EGAN's earnings estimate revision activity has been more impr ...

SUNNYVALE, Calif., June 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that Virginia529 has selected the eGain Knowledge Hub™ to enhance its customer service. Virginia529's leadership constantly seeks new ways to assist families to best prepare them for their future financial needs, with the use of technology to improve its service being one of them. Virginia529 selected the eGain Knowledge Hub for its comprehensive functionality, c ...

Virginia529's leadership constantly seeks new ways to assist families to best prepare them for their future financial needs, with the use of technology to improve its service being one of them. "We measure our success by the success of our customers," said Vivian Shields, Chief Financial Officer at Virginia529. "We anticipate that, once fully deployed, eGain Knowledge will enhance our customer service." eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer s ...

SUNNYVALE, Calif., June 13, 2024 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that it has been named in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems. The report provides an overview of the market, outlines trends and challenges, and offers a framework to evaluate vendor capabilities to help enterprise leaders select the right platform and partner for their AI knowledge initiatives. Vendors were evalua ...

SUNNYVALE, Calif., May 31, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, announced today that its Board of Directors approved a $20 million increase in its stock repurchase program, bringing the aggregate amount eGain may purchase thereunder from $20 million to $40 million of its outstanding common stock. eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.egain.com for more info. Cautionar ...

Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info. Media Contact Michael Messner 408 636 4514 press@egain.com SUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, today announced that a Global 50 manufacturing giant has selected eGain as its strategic AI knowledge platform to prov ...