SaaS业务模式 - 过渡到仅销售SaaS业务模式，SaaS收入增长15%，达到2,978万美元[139] - SaaS客户投资的价值回报速度比永久许可模式快50%[136] - 未来继续将遗留的永久许可客户转移到SaaS，预计遗留收入将继续下降[139] - 公司相信SaaS收入更好地反映了业务的发展势头[138] - SaaS收入占总收入的91%，在2022年12月31日的三个月和六个月内分别增长了15%和16%[163] 专业服务收入 - 专业服务收入增长11%，达到1,990万美元[141] - 专业服务收入在2022年12月31日的三个月和六个月内分别增长了11%和24%[168] - 订阅服务成本在2022年12月三个月内增加了903,000美元，主要是由于云计算成本增加了862,000美元[175] - 专业服务成本在2022年12月三个月内减少了252,000美元，主要是由于人员相关成本减少了318,000美元[178] 公司业务风险 - 依赖少数客户的风险，任何客户损失可能对收入产生不利影响[119] - 公司总体业务受到多种风险和不确定性的影响，包括全球经济环境和公共卫生流行病[116] 地区销售收入 - 北美地区销售收入在2022年12月31日的三个月和六个月内分别增长了18%和22%[170] - 欧洲、中东和非洲地区销售收入在2022年12月31日的三个月和六个月内分别下降了8%和9%[172] 财务状况 - 总体运营利润在2022年12月三个月内为213,000美元，运营利润率为1%[191] - 现金流量运营活动提供的净现金在2022年12月六个月内增加了3,500,000美元[200] - 投资活动中使用的净现金在2022年12月六个月内减少了17,000美元[202] - 财务活动中提供的净现金在2022年12月六个月内减少了83,000美元[203] 公司风险管理 - 公司在美国和印度开发产品，并在美国和国际市场销售[208] - 可辨认的外币资产截至2022年12月31日约为1.91亿美元，如果美元相对其他货币升值10%，这些资产的价值将减少190万美元[208] - 公司目前不使用衍生工具对冲外汇风险，可能受到外汇汇率波动的市场风险影响[208] - 公司的投资政策包括投资于短期、低风险、投资级债务工具[209] - 公司目前不对冲利率风险，也没有外汇或其他衍生金融工具[211]

eGain Corp (NASDAQ:EGAN) Q1 2023 Earnings Conference Call November 14, 2022 5:00 PM ET Company Participants Jim Byers - MKR Group Ashutosh Roy - Co-Founder, Executive Chairman, CEO & President Eric Smit - CFO Conference Call Participants Richard Baldry - ROTH Capital Partners Jeff Van Rhee - Craig-Hallum Timothy Horan - Oppenheimer Operator Good afternoon, and welcome to the eGain Fiscal 2023 First Quarter Financial Results Conference Call. [Operator Instructions]. I would now like to turn the conference ov ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended June 30, 2022 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or other jur ...

eGain Corporation (NASDAQ:EGAN) Q4 2022 Earnings Conference Call September 7, 2022 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashu Roy - Co-Founder, Executive Chairman, CEO and President Eric Smit - CFO Conference Call Participants Richard Baldry - ROTH Capital Partners Jeff Van Rhee - Craig-Hallum Capital Group Tim Horan - Oppenheimer Operator Hello, and welcome to the eGain 2022 Fourth Quarter and Full Year Financial Results Conference Call. All participants will be in a listen- ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or othe ...

eGain Corporation (NASDAQ:EGAN) Q3 2022 Earnings Conference Call May 5, 2022 5:00 PM ET Company Participants Jim Byers – MKR, Investor Relations Ashu Roy – Chief Executive Officer Eric Smit – Chief Financial Officer Conference Call Participants Richard Baldry – ROTH Capital Jeff Van Rhee – Craig-Hallum Operator Good day and welcome to the eGain Fiscal 2022 Third Quarter Financial Results Conference Call. Today's conference is being recorded. At this time, I would like to turn the conference over to Jim Byer ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended December 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or o ...

eGain Corporation (NASDAQ:EGAN) Q2 2022 Earnings Conference Call February 3, 2022 5:00 PM ET Company Participants Ashu Roy – Chief Executive Officer Eric Smit – Chief Financial Officer Jim Byers – MKR, Investor Relations Conference Call Participants Richard Baldry – Roth Capital Tim Horan – Oppenheimer Aaron Spychalla – Craig-Hallum Capital Group Operator Good day and welcome to the eGain Fiscal 2022 Second Quarter Financial Results Conference Call. Today's conference is being recorded. At this time, I woul ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or ...