Rocketlane champions professional services teams, the OGs of after sales experts, with an all-in-one AI powered platform to deliver the promise of sales and removes siloed project management and inefficiencies. SAN MATEO, Calif., June 25, 2024 /PRNewswire/ -- Professional services teams in companies are like the ATeam, a group of individuals who help clients extract the real value of a product or service they have purchased. They deliver on the mission of the company and the promise of the sales teams. Howe ...

Enhances IT Asset Management Capabilities Designed to Provide Customers with a Single, Integrated Platform New Capabilities Help Customers Reduce Risk, Solve Incidents Faster In today's ever-changing digital world, IT teams play a major role in delivering business value with speed and responsiveness being critical for success. Upon the integration of Freshworks and Device42 solutions, customers will be able to benefit from a unified platform that delivers enhanced ITSM (IT Service Management) and ITAM (IT A ...

SAN MATEO, Calif., June 06, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today announced the completion of its acquisition of Device42, a company that provides comprehensive, continuously up-to-date views of assets across an organization's entire IT infrastructure. The acquisition marks a significant milestone for Freshworks, reinforcing its commitment to empowering IT teams with robust IT Asset Management (ITAM) solutions. "This move reinforces our position in the ITSM market and shows our commi ...

Freshworks Inc. (FRSH) has been on a downward spiral lately with significant selling pressure. After declining 28.2% over the past four weeks, the stock looks well positioned for a trend reversal as it is now in oversold territory and there is strong agreement among Wall Street analysts that the company will report better earnings than they predicted earlier. Guide to Identifying Oversold Stocks We use Relative Strength Index (RSI), one of the most commonly used technical indicators, for spotting whether a ...

文章核心观点 - 公司参与了两个重要的行业会议 [1] - 公司为IT、客户支持和销售营销团队提供AI驱动的商业软件 [2] - 公司总部位于加州圣马特奥,在全球范围内为超过67,000家客户提供服务 [2] 公司信息 - 公司名称为Freshworks Inc.,股票代码为FRSH,在纳斯达克上市 [1][2] - 公司成立于2010年,总部位于加州圣马特奥 [2] - 公司为全球超过67,000家客户提供服务,包括American Express、Blue Nile、Bridgestone等知名企业 [2] 会议信息 - 公司首席执行官Dennis Woodside将于5月21日参加摩根大通全球科技、传媒和通信会议,进行主题演讲 [1] - 公司首席财务官Tyler Sloat将于5月29日参加Jefferies软件会议,进行主题演讲 [1] - 公司将在投资者关系网站提供这两场会议的音频网络直播回放 [1]

Freshworks公司管理变动 - Freshworks (NASDAQ:FRSH)公司创始人兼CEO Girish Mathrubootham宣布辞职，将担任公司执行董事长[1] - Dennis Woodside将接任Freshworks的总裁兼CEO[2] Freshworks财务状况 - 尽管发布了强劲的Q1财报，Mathrubootham放弃CEO职位的消息导致FRSH股价下跌[3] - Freshworks在2024年Q1报告中报告了40.6百万美元的流动性，较2023年第一季度的11.5百万美元大幅增加[4]

Freshworks收购Device42 - Freshworks以2.3亿美元收购美国初创公司Device42[1] - Device42是Freshworks自2021年成为上市公司以来的首次收购[3] - Device42已从投资者那里筹集了3850万美元[5] Freshworks管理层变动 - Freshworks创始人Girish Mathrubootham辞去CEO职务，由Dennis Woodside接任[1] - Mathrubootham将继续担任Freshworks董事会成员，但Freshworks的股价在市场关闭后下跌25%[6] - Mathrubootham将专注于长期产品战略和人工智能[7] Freshworks财报展望 - Freshworks在第一季度财报中显示中小企业和客户服务领域仍然疲软，但对其AI解决方案的采用持乐观态度[8]

财务数据和关键指标变化 - 2024年第一季度收入为1.651亿美元,同比增长20% [9] - 非GAAP毛利率为85%,同比提高200个基点 [44] - 非GAAP营业利润为2180万美元,包括370万美元的一次性员工福利费用 [45][46] - 2024年第二季度预计收入为1.68亿-1.70亿美元,同比增长16%-17% [60] - 2024年全年预计收入为6.95亿-7.05亿美元,同比增长17%-18% [61] 各条业务线数据和关键指标变化 - IT业务继续保持良好势头,特别是中大型客户 [31][32][33] - 客户服务业务在中大型客户中也取得了进展 [21][22][36] - 客户服务业务中小企业客户增长放缓,主要受宏观环境影响 [38][39] 各个市场数据和关键指标变化 - 支付超过5万美元年度经常性收入的客户群增长29%,占总收入的49% [32][49][50] - 总客户数超过67,500家 [50] - 净收益率为106%,与预期一致 [48] 公司战略和发展方向及行业竞争 - 公司宣布收购Device42,以增强Freshservice的IT资产管理能力 [10][11][12][34] - 公司将继续专注于AI创新,包括Freddy Self-service和Freddy Copilot [13][14][15][37] - 公司正在向中大型企业客户市场进军,提供更加企业级的解决方案 [31][32][33] 管理层对经营环境和未来前景的评论 - 宏观经济环境给中小企业客户带来压力,导致客户服务业务增长放缓 [38][39][40] - 公司将保持谨慎的投资策略,同时继续投资于未来增长机会 [39][40] - 公司对AI技术的应用充满信心,将成为未来增长的重要驱动力 [37][41] 问答环节重要的提问和回答 问题1 **Scott Berg 提问** 是否看到客户使用AI工具自动化客户服务工作的影响 [67] **Dennis Woodside 回答** 目前还为时尚早,但公司的AI解决方案正在获得良好的采用,未来可能会对客户服务产生影响 [69][70][71] 问题2 **Pinjalim Bora 提问** 中小企业业务表现不佳是否主要受宏观环境影响,还是公司内部执行力的问题 [80] **Dennis Woodside 回答** 主要受宏观环境影响,公司正在采取措施改善数字营销渠道的执行力 [81][82][83] 问题3 **Pat Walravens 提问** 公司是否能够在客户续约时提高合同金额,以弥补人工成本的降低 [132][133][134][135] **Girish Mathrubootham 回答** 公司正在积极推进这一策略,客户普遍认同以软件成本替代人工成本的商业价值 [132][133][134][135]

Freshworks Inc. (FRSH) came out with quarterly earnings of $0.10 per share, beating the Zacks Consensus Estimate of $0.08 per share. This compares to earnings of $0.03 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 25%. A quarter ago, it was expected that this company would post earnings of $0.05 per share when it actually produced earnings of $0.08, delivering a surprise of 60%.Over the last four quarters, the company has su ...

Notes: Revenue growth rates adjusted for constant currency are based on average exchange rates in effect during the comparison period for currencies other than USD. 2024 financial data reflects unaudited results as of March 31, 2024. See Appendix for reconciliation of all GAAP to Non-GAAP financial measures. Numbers rounded for presentation purposes and may not foot. freshworks May 1, 2024 Disclaimer Factors that may cause actual results to differ materially include our ability to achieve our long-term plan ...